The Solution of The Organization Company Monthly Personnel Assignment And Scheduling Problem During The COVID-19 Pandemic: An Application
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Events are organizations that are held in a limited number of days and whose service output is observed instantly. Therefore, such processes create the need for an extremely careful work plan. High service quality should be provided in a limited time and in a sustainable form. The importance of staff in providing service quality is more critical than in other sectors. Throughout the process, any disruption can produce non-compensated results. In this study, a monthly staff assignment and scheduling study of an organization firm were carried out. The organization will provide staff for 6 different events during this monthly period. Different activities have different specialties due to different tasks. The assignment of staff to the right jobs is vital for the sustainability of all events. 57 staff to be appointed and scheduled have 7 different activity points and 2 different qualifications. In order to ensure service quality for the tasks involved in the activities, minimum scores and some qualification requests were determined. Based, taking into account the pandemic virus that continues to be effective all over the world today, health-risk staff were considered during the study, and the said staff were not assigned to the tasks that could prepare the environment for the transmission of the pandemic virus. Thus, service sustainability was considered as important as possible. Minimization of costs arising from staff expense and maximization of competence have been determined as work goals. The mathematical model prepared by taking all these into account was solved with the ILOG CPLEX program.
- Cilt:4 Sayı:2 (2020)